.support-drawer {
  position: fixed;
  inset: 0;
  z-index: 1450;
  pointer-events: none;
}

.support-drawer.is-open { pointer-events: auto; }

.support-drawer-overlay {
  position: absolute;
  inset: 0;
  opacity: 0;
  background: rgba(19, 26, 22, 0.3);
  transition: opacity 220ms ease;
}

.support-drawer.is-open .support-drawer-overlay { opacity: 1; }

.support-drawer-panel {
  position: absolute;
  inset: 0 auto 0 0;
  width: clamp(380px, 33.333vw, 560px);
  max-width: 100vw;
  overflow-y: auto;
  transform: translateX(-102%);
  border-right: 1px solid #dbe2dc;
  padding: 24px;
  color: #1a211c;
  background: #fff;
  box-shadow: 24px 0 60px rgba(24, 36, 28, 0.18);
  transition: transform 260ms ease;
}

.support-drawer.is-open .support-drawer-panel { transform: translateX(0); }

.support-drawer-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 18px;
  margin-bottom: 22px;
  border-bottom: 1px solid #e4e9e5;
  padding-bottom: 18px;
}

.support-drawer-header h2 { margin: 2px 0 6px; font-size: 28px; }
.support-drawer-header p:last-child { margin: 0; color: #647067; font-size: 13px; line-height: 1.5; }
.support-drawer-content { display: grid; gap: 18px; }
.support-drawer-tabs { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.support-drawer-tabs button { border: 1px solid #5146e5; color: #4036cb; background: #fff; }
.support-drawer-tabs button.is-active { color: #fff; background: #5146e5; }
.support-form, .support-reply-form { display: grid; gap: 14px; }
.support-form label, .support-reply-form label { display: grid; gap: 6px; font-size: 13px; font-weight: 750; }
.support-form input, .support-form select, .support-form textarea, .support-reply-form textarea {
  width: 100%;
  border: 1px solid #d6ddd7;
  border-radius: 10px;
  padding: 11px 12px;
  color: inherit;
  background: #fff;
}
.support-form textarea { min-height: 128px; resize: vertical; }
.support-form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.support-context-card, .support-screenshot-card, .support-ticket-card, .support-ticket-detail {
  border: 1px solid #dfe5e0;
  border-radius: 13px;
  padding: 14px;
  background: #f8faf8;
}
.support-context-card { display: grid; gap: 5px; color: #647067; font-size: 12px; overflow-wrap: anywhere; }
.support-context-card strong { color: #28322b; }
.support-screenshot-card { display: grid; gap: 10px; }
.support-screenshot-preview { width: 100%; max-height: 230px; object-fit: contain; border-radius: 8px; background: #edf1ee; }
.support-confirm-row { display: flex !important; grid-template-columns: none !important; align-items: flex-start; gap: 8px !important; font-weight: 550 !important; line-height: 1.4; }
.support-confirm-row input { width: auto; margin-top: 3px; }
.support-primary { border: 1px solid #5146e5; color: #fff; background: #5146e5; }
.support-primary:disabled { opacity: .55; cursor: not-allowed !important; }
.support-message { min-height: 20px; margin: 0; color: #a8323a; font-size: 13px; }
.support-message.is-success { color: #1c6c40; }
.support-ticket-confirmation { display: grid; justify-items: center; gap: 10px; border: 1px solid #d9e7dc; border-radius: 16px; padding: 28px 22px; background: #f8fbf8; text-align: center; }
.support-ticket-confirmation h3 { margin: 0; font-size: 23px; }
.support-ticket-confirmation > p:not(.eyebrow) { margin: 0; color: #536159; line-height: 1.55; }
.support-confirmation-mark { display: grid; width: 52px; height: 52px; place-items: center; border-radius: 50%; color: #fff; background: #287047; font-size: 27px; font-weight: 850; }
.support-confirmation-note { font-size: 12px; }
.support-confirmation-actions { display: grid; grid-template-columns: 1fr 1fr; gap: 9px; width: 100%; margin-top: 8px; }
.support-confirmation-actions button:not(.support-primary) { border: 1px solid #5146e5; color: #4036cb; background: #fff; }
.support-ticket-list { display: grid; gap: 10px; }
.support-ticket-card { display: grid; gap: 8px; width: 100%; color: inherit; text-align: left; }
.support-ticket-card:hover { border-color: #5146e5; background: #f3f2ff; }
.support-ticket-card-head, .support-ticket-meta, .support-detail-heading { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 8px; }
.support-ticket-number { color: #4036cb; font-size: 11px; font-weight: 850; letter-spacing: .04em; }
.support-ticket-meta { justify-content: flex-start; color: #677169; font-size: 11px; }
.support-pill { display: inline-flex; border-radius: 999px; padding: 4px 8px; color: #345242; background: #e8f1eb; font-size: 10px; font-weight: 800; text-transform: capitalize; }
.support-pill.is-critical, .support-pill.is-high { color: #96333b; background: #fae9ea; }
.support-unread { width: 8px; height: 8px; border-radius: 50%; background: #5146e5; }
.support-back-button { justify-self: start; border: 0; padding: 0; color: #4036cb; background: transparent; }
.support-ticket-detail { display: grid; gap: 15px; }
.support-ticket-detail h3 { margin: 0; }
.support-description { margin: 0; white-space: pre-wrap; line-height: 1.55; }
.support-timeline { display: grid; gap: 9px; }
.support-event { border-left: 3px solid #d8d6ff; padding: 7px 0 7px 11px; }
.support-event p { margin: 4px 0; white-space: pre-wrap; line-height: 1.45; }
.support-event small { color: #707b73; }
.support-attachment-link { color: #4036cb; font-weight: 750; }

@media (max-width: 600px) {
  .support-drawer-panel { width: 100vw; padding: 20px; }
  .support-form-grid { grid-template-columns: 1fr; }
}

@media (prefers-reduced-motion: reduce) {
  .support-drawer-overlay, .support-drawer-panel { transition: none; }
}